- Human Resources
- Employee Management
- Insurance & Benefits
Scheduling is the planning and managing of anticipated employee work hours, breaks, and time off. Things like employee availability and skills along with business requirements and demand should be taken into account to understand how many employees are needed and which employees fit this business need.
Companies can leverage historical data to determine business trends and averages like revenue or sales generated, customers served, products made / shipped / received, etc. From this data, business requirements can be created to understand what jobs and shifts need to be scheduled on the day and shift they need to be filled in order to meet projected demand.
Employee records should be maintained and used to track employee data like job, skills or certifications, rates, and any other factors that can provide an indication on which employees can be scheduled for which open shifts.
Best-in-class employee scheduling is all about getting the right person, with the right skills, in the right place... at the right time.
However, employee scheduling can be a complex, time-consuming, and downright frustrating task, especially with a larger, multi-location workforce. Organizations that don't get scheduling right tend to have overstaffed shifts, shorthanded rushes, excessive overtime, employee burnout and disengagement, and even labor law compliance issues.
Organizations that don't do scheduling well tend to overspend on budget, experience employee burnout, and have lower customer satisfaction rates.
When executed well, scheduling results in a near-perfect match of employee availability, preferences, seniority, pay rates, skills, and certifications with fluctuating business demand to maximize productivity, engagement, and profits. The best employee scheduling software and solutions can help companies become best-in-class scheduling experts.
Trying to schedule an increasingly diverse workforce using manual processes, spreadsheets, or disconnected processes and systems leads to lackluster results.
In today's digital world, employee scheduling software should, at a minimum, integrate with employee time tracking or time & attendance software. This will make it much easier to keep track of employee scheduled vs actual work time, labor costs, and much more.
Easy-to-use scheduling tools and automated workflows should result in:
What companies often need is a tightly integrated employee scheduling software solution within a wholistic human capital management (HCM) technology stack. The best employee scheduling software is typically a module within a single-database platform that leverages a single employee record across an entire suite of HCM solutions.
This will result in automatically generating best-fit schedules based on an organization’s unique requirements to help control labor costs, minimize compliance risk, improve productivity, and drive employee engagement.
Employee scheduling software features should fall under four buckets - Build, Fill, Manage, and Measure.
The best employee scheduling software and solutions should result in the following benefits to your company:
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